Retail Experience Design Specialist II

Whoop•Boston, MA

9d•$80,000 - $110,000•Onsite

About The Position

WHOOP is seeking a Retail Experience Design Specialist II to bring the WHOOP brand and product experience to life across physical retail environments. As part of the Retail team, this role designs and develops engaging, functional, distinctly WHOOP spaces that introduce consumers to products and create memorable brand experiences. The specialist applies architectural training, design expertise, and professional experience to turn creative concepts into thoughtful, executable environments, taking ownership of defined design workstreams and collaborating with internal teams and external partners from early concepts and spatial planning through design development, documentation, production, and installation. The role calls for a proactive, detail-oriented designer with a professional degree in architecture, strong spatial and visual design skills, and experience with retail, experiential, or branded environments. The successful candidate independently develops and communicates design solutions, navigates ambiguity, incorporates feedback, and balances creative ambition with technical and operational requirements. This position is based in WHOOP’s Boston, Massachusetts office; the successful candidate must be prepared to relocate if necessary. Travel of up to 10% domestically and internationally is required to support site visits, installations, openings, vendors, and project partners. This is a full-time position with a U.S. base salary range of $80,000–$110,000. Compensation also includes benefits and an equity package. WHOOP is an Equal Opportunity Employer and participates in E-Verify.

Requirements

Professional degree in architecture (M.Arch or B.Arch) required.
2–4 years of professional experience in architecture, retail design, experiential design, environmental design, or a related discipline, with demonstrated contributions to projects from concept through execution.
Portfolio demonstrating architectural and design thinking, spatial problem-solving, visual communication, technical development, and the ability to translate concepts into compelling, buildable environments.
Strong understanding of architectural design fundamentals, including space planning, scale, proportion, circulation, materials, detailing, and integration of functional and operational requirements.
Proficiency with architectural design and 3D modeling tools, including Rhino; visualization tools, including KeyShot and Enscape; and presentation tools, including Figma. Experience with Adobe Creative Suite, including Photoshop.
Ability to independently develop, refine, and communicate design ideas through sketches, plans, elevations, diagrams, 3D models, renderings, and presentations.
Strong visual sensibility and understanding of how materials, color, lighting, graphics, product, and architecture work together in a cohesive physical experience.
Experience producing design documentation and coordinating with vendors, fabricators, or external partners to translate concepts into physical executions.
Ability to balance creative design intent with constructibility, cost, timelines, material selection, and operational needs.
Exceptional attention to detail and ability to deliver accurate, thoughtful, high-quality design work with increasing independence.
Strong written and verbal communication skills, including ability to explain design ideas, rationale, and recommendations to creative and non-creative audiences.
Collaborative approach; experience working across creative, operational, and technical teams, incorporating feedback, and contributing proactively to problem-solving.
Strong organizational, project management, and time management skills, including ability to manage multiple priorities, meet deadlines, and communicate project status and risks independently.
Self-motivated and resourceful, comfortable navigating ambiguity, taking initiative, and adapting quickly in a fast-paced environment.
Passion for architecture, retail and experiential design, consumer experiences, and the intersection of physical space, technology, fitness, and wellness.
Commitment to embracing and leveraging AI tools in day-to-day work to improve design workflows and efficiency while maintaining high-quality standards.
Must be prepared to relocate if necessary to work from the WHOOP office in Boston, Massachusetts.
Able to travel up to 10% domestically and internationally.

Responsibilities

Design and develop WHOOP retail environments, including stores, shop-in-shops, pop-ups, fixtures, displays, merchandising elements, signage, and other physical brand touchpoints; own assigned design deliverables and workstreams.
Translate WHOOP brand principles and creative concepts into cohesive spatial experiences that balance aesthetics, functionality, product storytelling, customer journey, and business objectives.
Develop and refine architectural and spatial concepts through sketches, plans, elevations, 3D models, renderings, material studies, and presentations.
Lead space planning and layout development for assigned projects, considering customer flow, product interaction, merchandising, accessibility, operational requirements, and site-specific constraints.
Produce and maintain accurate, detailed design documentation that communicates design intent to internal stakeholders, vendors, fabricators, and external partners.
Collaborate with Retail, Brand, Creative, and Operations to define requirements, identify design opportunities, and translate business and customer needs into practical physical design solutions.
Drive assigned design workstreams from concept development and iteration through design development, production, installation, and launch, ensuring quality and consistency.
Research, evaluate, and recommend materials, finishes, furniture, fixtures, lighting, signage, and other environmental elements that align with brand standards, design intent, durability, and budget requirements.
Contribute to prototype development and design reviews, identifying improvements and refining solutions based on feasibility, cost, schedule, fabrication constraints, and customer experience.
Work with vendors, fabricators, and external partners to communicate design requirements, review shop drawings, samples, and prototypes, resolve design questions, and ensure executions meet design intent and WHOOP quality standards.
Contribute to the development, refinement, and maintenance of retail design standards, guidelines, templates, and documentation for consistent, scalable experiences.
Identify opportunities to improve design processes, documentation practices, and execution efficiency.
Stay informed about trends and innovations in architecture, retail, experiential design, materials, fabrication, and consumer environments, and bring relevant ideas to the team.
Manage multiple projects and deliverables, independently prioritizing tasks, communicating progress, and maintaining organization, accuracy, and attention to detail.
Travel up to 10% domestically and internationally for site visits, installations, retail openings, vendors, and project partners.