Experience Design Research Associate II

Best Buy • Richfield, MN

9d • Remote

About The Position

As the Experience Design Research Associate II, you will lead research projects of moderate complexity from planning through execution and analysis, ensuring insights directly inform product development. You will collaborate with design and product teams and use a variety of research methodologies to generate actionable recommendations. You will mentor junior team members and contribute to improving research processes and methodologies. You will also help translate research into structured, reusable design guidance—such as principles, criteria, and constraints—that scales across an AI-forward design practice. This role is remote eligible, meaning you would work virtually from home or another non-Best Buy location.

Requirements

• 3 or more years of experience conducting research for experience design or a related field.
• 1 or more years of experience working in ecommerce or multi-channel environments.
• Experience translating research findings into clear, actionable deliverables for diverse audiences.
• Experience planning and guiding medium-to-large research studies that integrate user and business goals.
• Experience synthesizing research into reusable outputs applicable beyond a single study, such as principles, frameworks, or design guidelines.
• Experience in systems thinking to define terms, categories, and relationships and apply them consistently across products or experiences.
• Working knowledge of how AI systems are built, trained, and evaluated to inform research workflows and measurement strategies.

Nice To Haves

• Bachelor’s degree in Business Administration, Computer Science, Operations Management, Psychology, Human-Computer Interaction (HCI), UX Research, Market Research, Product Design, Interaction Design, Graphic Design, Information Architecture, AI/ML Design, or a related field.
• Ability to work independently while maintaining strong alignment with cross-functional partners.
• Hands-on experience applying AI within a research or design practice, such as developing AI-assisted analyses, tools, or prototypes.
• Experience designing or running evaluations of AI/model performance or output quality.
• Experience with AI-driven prototyping or experimentation, including A/B testing.
• Technical background in software engineering, analytics, data science, design technologist, cloud data environments (e.g., Google Cloud Platform, BigQuery), or experience researching technical products.

Responsibilities

• Lead planning and execution of medium-to-large research studies that integrate user and business goals.
• Embed research into product development through close collaboration with cross-functional teams.
• Guide junior researchers in defining objectives, selecting methodologies, and aligning work to strategy.
• Lead rigorous, end-to-end data collection using advanced methods for medium-to-large projects.
• Create comprehensive, impactful deliverables and tailor insights for various stakeholders.
• Translate research into structured, reusable design guidance such as principles, criteria, and constraints.
• Contribute to continuous improvement of research processes and methodologies.

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well-being support
• Leaves of absence and potential pay sources, subject to eligibility
• Intermittent or reduced-schedule leave for certain medical or family care leaves
• Paid time off (vacation or PTO), subject to eligibility and other stated conditions
• Incentive pay for certain eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed