Experience Research Senior Associate

JPMorgan Chase & Co. • Columbus, OH

2d • $95,000 - $140,000

About The Position

As an Experience Research Senior Associate in Consumer Bank Firmwide Core Deposit Platform, you will shape user experiences across products and services. You will use advanced research methods and quantitative and qualitative techniques to identify customer needs and turn them into actionable insights and recommendations. You will contribute to research studies that address user needs and influence the design, architecture, and functionality of the company’s offerings. In collaboration with cross-functional teams, you will contribute to design and research discussions and lead decisions about which methods best address key design questions.

The Digital team creates products and experiences that help customers access, share, and control their financial data. Teams support innovation while following the firm’s principles of security, customer control and convenience, and privacy.

Chase offers a competitive total rewards package, with base salary determined by role, experience, skill set, and location. Eligible roles may also receive commission-based pay and/or discretionary incentive compensation. Benefits and programs are available based on eligibility; further compensation and benefits details are provided during hiring.

Requirements

• At least 3 years of experience or equivalent expertise in generative and evaluative user experience research, using advanced research methods and techniques.
• Demonstrated proficiency in quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences.
• Advanced understanding of current research methodologies and the ability to assess and apply current research practices to inform experience designs.
• Hands-on experience with AI-assisted development and research tools such as Claude Code and GitHub Copilot, including writing clear prompts, reviewing and validating AI-generated output, and incorporating these tools into daily research and coding work.

Nice To Haves

• Experience with version control and team collaboration in Bitbucket.
• Familiarity with the BMAD Method.

Responsibilities

• Conduct and execute research studies using advanced methods such as surveys, interviews, ethnography, and quantitative and qualitative techniques to gather customer insights.
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design and improve customer satisfaction and engagement.
• Collaborate with cross-functional teams to integrate user insights into product development based on research findings.
• Contribute to creating and refining experience research strategies; connect craft work to business goals and success metrics while considering downstream implications.
• Stay current with industry trends and incorporate that knowledge into team insights.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible employees may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed