Experience Research Senior Associate

JPMorganChase • Columbus, OH

1d

About The Position

As an Experience Research Senior Associate in Consumer Bank Firmwide Core Deposit Platform, you will shape user experiences across products and services through research that influences product design and functionality. You will use advanced research methods, analysis, and quantitative and qualitative techniques to identify customer needs and turn them into actionable insights and recommendations. You will contribute to developing research studies that address user needs and affect the design, architecture, and functionality of offerings. Working with cross-functional teams, you will contribute to design and research discussions and lead decisions about which methods best address key design questions.

Requirements

• At least 3 years of experience or equivalent expertise in generative and evaluative user experience research, using advanced research methods and techniques.
• Demonstrated proficiency in quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences.
• Advanced understanding of current research methodologies and the ability to assess and apply current research practices to inform experience design.
• Hands-on experience with AI-assisted development and research tools such as Claude Code and GitHub Copilot, including writing clear prompts, reviewing and validating AI-generated output, and incorporating the tools into daily research and coding work.

Nice To Haves

• Experience with version control and team collaboration in Bitbucket.
• Familiarity with the BMAD Method.

Responsibilities

• Conduct and execute research studies using methods such as surveys, interviews, ethnography, and quantitative and qualitative techniques to gather customer insights.
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design and improve customer satisfaction and engagement.
• Collaborate with cross-functional teams to integrate user insights into product development based on research findings.
• Contribute to the creation and refinement of experience research strategies, connect research craft to business goals and success metrics, and consider downstream implications.
• Stay current with industry trends and incorporate relevant knowledge into team insights.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed