Retail Equipment Services Technician

DICK'S Sporting Goods•Cedar Rapids, IA

About The Position

The Equipment Services Technician builds, maintains, inspects, and repairs specialized products purchased and serviced through the service department. Alongside core shop responsibilities, the technician is expected to be fully trained in sales and register functionality to help deliver an elevated experience at a House of Sport location.

Requirements

Excellent bicycle assembly skills.
Ability to adjust to priorities and manage time wisely.
Ability to prepare routine administrative paperwork.
Ability to communicate effectively.

Responsibilities

Assemble, maintain, and repair action sports equipment in accordance with athlete needs and company and vendor standards.
Perform bicycle services ranging from minor to advanced repairs, including repairing or replacing parts, fitting accessories such as lights, pannier racks, and cycle computers, conducting routine safety checks, and cleaning, degreasing, and lubricating bicycles and components.
Prepare snow equipment by cleaning bases, sharpening, waxing, brushing, polishing, detuning tips and tails, and performing related services.
Diagnose equipment faults, damage, and wear; provide accurate estimates; and educate athletes about whether repairs are essential or recommended.
Assemble new equipment and partner with the lead to perform quality checks before handing equipment off to the explorer.
Assess athletes’ needs and recommend appropriate products and services.
Support company selling and customer-service standards by creating a friendly environment, greeting and acknowledging every athlete, and maintaining solid product knowledge.
Assist athletes with and recommend purchases of accessories as needed.
Identify and inform management about ways to improve shop workflow and productivity while maintaining or improving service quality.
Maintain complete and accurate shop records and record-keeping systems.
Perform other tasks assigned by management.