Technician, Equipment Services

Novolex•Boise, ID

About The Position

The Field Service Technician provides technical service and support to customers who own and operate Novolex filling machines. The technician installs, inspects, troubleshoots, and services equipment, and trains customer personnel in proper operating and maintenance techniques to support good packing outputs. The role involves frequent travel to customer sites within an assigned territory or region, approximately 70% of the time.

Requirements

High school diploma or equivalent.
Strong mechanical skills and knowledge.
Ability to read electrical schematics, use a meter, and troubleshoot electrical circuits.
Good working knowledge of pneumatics, including valves and air cylinders.
Good written and verbal English communication skills.
Ability to work independently and as part of a team when needed.
Ability to travel to customer sites within an assigned territory or region; travel is approximately 70%.
Valid driver's license.
Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

Nice To Haves

Working knowledge of verifying PLC inputs and outputs and other analog components from an HMI; PLC programming and troubleshooting PLC programs are not required.
Experience operating or maintaining packaging equipment, or equivalent experience in the dairy or juice industry.
Passport for possible international travel, or ability to obtain one within the first year of hire.

Responsibilities

Conduct and control assigned service activities to provide timely customer support safely while meeting productivity and utilization goals.
Communicate with central scheduling, management, other departments, and customers.
Serve as the equipment service technician within the department and advise EPE service management and/or engineering of problems or situations involving current or modified equipment designs.
Provide customer and plant personnel with instruction on machine operation.
Develop skills and competencies to meet business and personal development objectives.
Meet corporate and team objectives for antitrust compliance, business information protection, EEO, safety, quality, ethical behavior, and learning.
Perform work safely in environments that the technician does not control.
Maintain high performance of paper packing equipment to help defend against competition.
Install, inspect, troubleshoot, and service Novolex filling machines.
Train customer personnel in proper equipment operation and maintenance techniques.