Retail Equipment Services Technician
About The Position
The Equipment Services Technician builds, maintains, inspects, and repairs specialized equipment purchased or serviced through the service department. The role performs shop services for bicycles and snow equipment, diagnoses damage and wear, provides accurate repair estimates, and explains whether repairs are essential or recommended. Technicians assemble new equipment and work with the lead to complete quality checks before equipment is handed off. The position also supports the sales floor at the House of Sport location by assisting athletes with product and service recommendations, accessories, and customer service. Additional duties include improving shop workflow, maintaining accurate records, and completing other tasks assigned by management.
Requirements
- Excellent bicycle assembly skills.
- Ability to adjust to priorities and manage time wisely.
- Ability to prepare routine administrative paperwork.
- Ability to communicate effectively.
Responsibilities
- Assemble, maintain, and repair action sports equipment according to athlete needs and company and vendor standards.
- Perform bicycle services, including minor to advanced repairs, part repairs or replacements, accessory fitting, safety checks, and cleaning, degreasing, and lubricating bicycles and components.
- Service snow equipment through base cleaning, sharpening, waxing, brushing, polishing, preparation, and detuning tips and tails.
- Diagnose equipment faults, damage, and wear; provide accurate estimates and explain whether repairs are essential or recommended.
- Assemble new equipment and partner with the lead to perform quality checks before handing it off.
- Support sales and customer-service standards by greeting and acknowledging athletes, maintaining product knowledge, assessing needs, and recommending appropriate products and services.
- Assist athletes with accessory purchases as needed.
- Identify and inform management of opportunities to improve shop workflow and productivity while maintaining or improving service quality.
- Maintain complete and accurate shop records and record-keeping systems.
- Complete other tasks assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
