Retail Engagement Specialist
About The Position
The Retail Engagement Specialist is a field-based role responsible for building retail partner relationships, increasing awareness of a client’s financial services and programs, and supporting business growth in an assigned territory. The specialist visits local retailers, educates merchants about products and program benefits, provides on-site support, and works to deliver a strong customer experience. The schedule is Monday through Friday, with daily travel and approximately 22–35 retail visits per day depending on geography and scheduling. The work includes in-store engagement, driving, and administrative follow-up, with independent work supported by leadership and training teams. The position pays $23 per hour with a 10% monthly bonus opportunity. The specialist maintains in-store point-of-sale signage and branding, audits and records competitor products and promotions, documents visits and merchant feedback, and communicates activity to Retail Operations. The role may include travel to major markets and events for product launches. Candidates need reliable transportation, a valid driver’s license, proof of insurance, and must successfully complete a Motor Vehicle Record screening.
Requirements
- High school diploma or equivalent experience.
- At least six months of sales, promotion, retail, or marketing experience.
- Demonstrated knowledge of products and services.
- Strong communication, presentation, interpersonal, and problem-solving skills.
- Integrity and commitment to customer satisfaction.
- Ability to work independently, manage a daily route, and multitask in a fast-paced team environment.
- Ability to maintain customer confidentiality.
- Reliable transportation within the assigned territory, personal vehicle, valid driver’s license, and proof of insurance.
- Successful completion of a Motor Vehicle Record screening.
- Ability to lift and carry up to 15 pounds.
Nice To Haves
- Prior retail, sales, field marketing, or customer-facing experience.
Responsibilities
- Visit retail locations in the assigned territory and engage with merchants professionally.
- Train and advocate for client products at retailers, introducing new merchants to the client’s financial services and program benefits.
- Provide on-site support, answer questions, address concerns, and advise merchants about products.
- Build merchant awareness and business relationships through consistent engagement.
- Place and maintain point-of-sale signage, materials, and branding inside or outside retail locations.
- Audit and record competitive products, promotions, merchandising, displays, and merchant feedback.
- Document visits and track activity using mobile tools and reporting systems.
- Accurately communicate activity to Retail Operations and submit feedback reports on time.
- Schedule store visits two or more weeks in advance and meet visit, in-store time, and territory coverage goals.
- Travel to major markets and events for product launches and assist with launch-related activities as needed.
- Work with leadership to meet territory goals and coverage expectations.
Benefits
- 10% monthly bonus opportunity
- Weekly pay
- DailyPay and next-day pay options
- Paid training and onboarding support
- Mileage reimbursement and paid travel time
- Medical, dental, and vision benefits
- Paid time off
- 401(k)
- Paid holidays
- Long-term career pathing options
- Personal development opportunities
- Professional stretch assignments
- Company-provided mobile device and materials
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
