Retail Engagement Specialist

2020 Companies•Fort Worth, TX

3d•Onsite

About The Position

2020 Companies is hiring a Retail Engagement Specialist to build retail partner relationships, increase program visibility, and support business growth across an assigned territory. This field-based role involves visiting local retailers, introducing and explaining a client’s financial services and program benefits, providing on-site support, and helping merchants understand and promote the program. The specialist places and maintains point-of-sale materials and branding, records visit activity using mobile tools and reporting systems, and works with leadership to meet territory goals and coverage expectations. The role includes daily travel within the assigned territory and approximately 22–35 retail visits per day, depending on geography and scheduling. Work consists of in-store engagement, driving, and administrative follow-up, with independent work supported by leadership and training teams. The schedule is Monday through Friday, with no weekends. Travel to major markets and events for product launches may also be required. The position pays $23 per hour, with an opportunity for a 10% monthly bonus. The job requires a personal vehicle, valid driver’s license, proof of insurance, and successful completion of an MVR screening. Candidates must be able to lift and carry up to 15 pounds. 2020 Companies describes itself as committed to an inclusive workplace and equal opportunity employment.

Requirements

High school diploma or equivalent experience.
At least six months of prior sales, promotion, retail, or marketing experience.
Demonstrated knowledge of products and services.
Strong communication, presentation, interpersonal, and problem-solving skills.
Strong integrity and commitment to customer satisfaction and confidentiality.
Ability to work independently, manage a daily route, and multitask in a fast-paced team environment.
Organized, reliable, adaptable, professional, and customer-focused approach.
Personal vehicle, valid driver’s license, proof of insurance, and successful MVR screening.
Ability to lift and carry up to 15 pounds.
Reliable transportation within the assigned territory.

Nice To Haves

Prior retail, sales, field marketing, or customer-facing experience is a plus.

Responsibilities

Visit retail locations in the assigned territory and engage with merchants professionally.
Introduce and educate new merchants about the client’s financial services, products, and program benefits.
Provide on-site support, answer questions, and address merchant concerns.
Place and maintain point-of-sale signage, materials, and branding inside or outside retail locations.
Advise merchants by providing product information.
Audit and record competitive products, promotions, merchandising, displays, and merchant feedback.
Travel to major markets and events for product launches and assist with launch-related activities as needed.
Accurately track and communicate activity to Retail Operations using mobile tools and reporting systems.
Submit feedback reports on time and maintain appropriate visit documentation.
Schedule store visits at least two weeks in advance and meet quarterly visit and weekly in-store time goals.
Build and influence business relationships through merchant awareness, point-of-sale placement, and consistent productivity.
Work with leadership to meet territory goals and coverage expectations.