Retail Engagement Specialist

2020 Companies • Fort Worth, TX

4d • Onsite

About The Position

The Retail Engagement Specialist is a field-based role responsible for building relationships with retail merchants, increasing awareness of a client’s financial services and program, and supporting business growth across an assigned territory. The specialist visits local retailers, educates merchants about products and program benefits, provides on-site support, and works to ensure a positive customer experience. The role involves daily travel, typically 22–35 retail visits per day depending on geography and scheduling, along with in-store engagement and administrative follow-up. The position is scheduled Monday through Friday and pays $23 per hour with a 10% monthly bonus opportunity. A personal vehicle, valid driver’s license, proof of insurance, and successful completion of an MVR screening are required.

Requirements

• High school diploma or equivalent experience.
• At least six months of prior sales, promotion, retail, or marketing experience.
• Demonstrated knowledge of products and services.
• Excellent communication, presentation, interpersonal, and problem-solving skills.
• Strong customer focus, integrity, and ability to maintain customer confidentiality.
• Ability to work independently in a field-based environment and manage a daily route.
• Organization, reliability, adaptability, and ability to multitask in a fast-paced team environment.
• Reliable transportation within the assigned territory; a personal vehicle, valid driver’s license, proof of insurance, and successful MVR screening are required.
• Ability to lift and carry up to 15 pounds.

Nice To Haves

• Prior retail, sales, field marketing, or customer-facing experience is a plus.

Responsibilities

• Visit retail locations within the assigned territory and engage with merchants professionally.
• Introduce and educate new merchants on the client’s financial services, products, and program benefits.
• Provide on-site support, answer questions, address concerns, and advise merchants about products.
• Place and maintain point-of-sale materials, signage, and branding inside or outside stores where appropriate.
• Drive merchant awareness within the assigned territory and build business relationships through consistent engagement.
• Audit and record competitive products, promotions, merchandising, displays, and merchant feedback.
• Travel to major markets and events for product launches and assist with launch-related activities as needed.
• Document visits and accurately track and communicate activity to Retail Operations using mobile tools and reporting systems.
• Submit feedback reports in a timely manner and maintain appropriate documentation for each visit.
• Work with leadership to meet territory goals and coverage expectations.
• Schedule store visits at least two weeks in advance and meet quarterly visit goals and weekly in-store time goals.
• Execute assigned activities during store visits and maintain professional interactions with merchants and fellow employees.

Benefits

• Weekly pay, with DailyPay and next-day pay options available.
• Paid training and onboarding support.
• Mileage reimbursement and paid travel time.
• Medical, dental, and vision benefits.
• Paid time off (PTO).
• 401(k).
• Company-provided mobile device and materials.
• Paid holidays.
• Long-term career pathing options.
• Personal development opportunities and professional stretch assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED