Retail Engagement Specialist

2020 Companies•Detroit, MI

4d•Onsite

About The Position

2020 Companies is hiring a Retail Engagement Specialist to build retail partner relationships, increase program visibility, and support business growth within an assigned territory. This is a field-based role involving daily travel to local retailers, where the specialist represents the brand, educates merchants about the client’s financial services and program benefits, and supports a positive customer experience. The role includes approximately 22–35 retail visits per day, depending on geography and scheduling, combining in-store engagement, driving, and administrative follow-up. The specialist works independently with support from leadership and training teams, and partners with the client and Retail Operations to promote products, maintain program materials, and report field activity and feedback. The schedule is Monday through Friday. Pay is $23 per hour, with a 10% monthly bonus opportunity. Candidates must have a personal vehicle, a valid driver’s license, proof of insurance, reliable transportation within the assigned territory, and successfully complete a Motor Vehicle Record screening.

Requirements

High school diploma or equivalent experience.
At least six months of prior sales, promotion, retail, or marketing experience.
Demonstrated knowledge of products and services.
Excellent communication, presentation, interpersonal, and problem-solving skills.
Strong integrity and commitment to customer satisfaction.
Ability to lift and carry up to 15 pounds at a time.
Ability to multitask in a fast-paced, team environment.
Ability to maintain customer confidentiality.
Reliable transportation within the assigned territory; a personal vehicle, valid driver’s license, and proof of insurance are required.
Successful completion of a Motor Vehicle Record screening.
Ability to work independently in a field-based environment and manage a daily route.

Nice To Haves

Prior retail, sales, field marketing, or customer-facing experience.

Responsibilities

Visit retail locations within the assigned territory and engage with merchants professionally.
Introduce and educate new merchants on the client’s financial services, products, and program benefits.
Provide on-site support, answer questions, and address merchant concerns.
Place and maintain point-of-sale materials and branding in stores, including attempting to place signage inside and/or outside businesses.
Drive merchant awareness within the assigned territory.
Audit and record competitive products, promotions, merchandising, displays, and merchant feedback.
Travel to major markets and events for product launches and assist with launch-related activities as needed.
Document visits, track activity using mobile tools and reporting systems, and communicate activity to Retail Operations.
Submit feedback reports in a timely manner and maintain appropriate documentation for each visit.
Work with leadership to meet territory goals and coverage expectations, including visit and in-store time goals.
Schedule store visits two or more weeks in advance and execute assigned activities during visits.