Retail Department Supervisor Full Time
About The Position
The Retail Department Supervisor is responsible for executing receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively as a team, and providing an excellent customer experience. The role engages with customers, maintains a clean and organized store, and models exceptional customer service. The Supervisor coordinates truck deliveries and merchandise flow to the sales floor; trains, mentors, and coaches Associates; monitors productivity; and ensures merchandise is properly tagged, hung, secured, and coded. The role maintains back-stock organization, merchandising and signage standards, and backroom cleanliness and recovery. It also supports store priorities, communicates progress, promotes credit and loyalty programs, and contributes to shrink reduction and safety goals. The position requires a flexible schedule, including nights and weekends, and the ability to lift heavy objects with or without reasonable accommodation. Starting pay is USD $14.25 to $14.75 per hour; actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- At least 1 year of retail experience and 6 months of leadership experience.
- Able to work a flexible schedule, including nights and weekends.
- Superior communication and organizational skills, with attention to detail.
- Able to multitask.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player who works effectively with peers and supervisors.
- Able to lift heavy objects with or without reasonable accommodation.
- Able to train others.
Responsibilities
- Execute receiving and merchandising standards while ensuring Associates process merchandise efficiently and effectively as a team.
- Create a positive internal and external customer experience; engage and interact with customers and model exceptional customer service.
- Promote honesty and integrity and maintain confidentiality.
- Orchestrate truck deliveries, prioritizing the processing of merchandise onto the sales floor.
- Train and mentor Associates on established merchandising and processing principles.
- Ensure merchandise is properly tagged, hung, secured, and coded.
- Communicate with the Coordinator on Duty to ensure an efficient flow of goods to the sales floor.
- Ensure Associates complete tasks according to the store plan and prioritize tasks as needed.
- Monitor team productivity and coach Associates as necessary.
- Organize and rotate back stock for easy replenishment.
- Maintain merchandising philosophy and signage standards.
- Maintain organizational, cleanliness, and recovery standards for the backroom.
- Ensure compliance with recycling and, where applicable, hazardous waste programs.
- Communicate priorities accurately and effectively with management and Associates and provide progress updates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match, for those who meet service or hours requirements
- Medical, dental, and vision insurance, for those who meet service or hours requirements
- Health savings account (HSA), for those who meet service or hours requirements
- Health care flexible spending account (FSA), for those who meet service or hours requirements
- Life insurance, for those who meet service or hours requirements
- Short- and long-term disability, for those who meet service or hours requirements
- Paid parental leave, for those who meet service or hours requirements
- Paid holidays, vacation, and sick time, for those who meet service or hours requirements
- Auto and home insurance discounts, for those who meet service or hours requirements
- Scholarship program, for those who meet service or hours requirements
- Adoption assistance, for those who meet service or hours requirements
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
