Retail Department Manager - Nike Queenstown
About The Position
The Retail Department Manager, referred to at Nike as a Coach, leads and develops a store team to deliver an excellent customer experience and achieve business results. The role works in a high-volume, fast-paced retail environment and represents Nike’s brand, culture of sport, and service principles. The manager supports an inclusive and encouraging team environment, trains and coaches employees, and helps customers make informed decisions. The manager uses retail expertise to support store growth strategies and community partnerships. Responsibilities span staffing and onboarding, day-to-day store operations, business metrics, customer service, sales, people leadership, and product flow from the stockroom through visual merchandising to the sales floor. The position is full-time, 34–40 hours per week, and includes nights and weekends.
Requirements
- Three years of customer-facing retail or hospitality experience.
- One year of leadership experience.
- Demonstrated ability to recruit, build, and lead high-performing teams.
- Proficiency in Microsoft Office and retail business systems.
- Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
- Proven ability to use tools for conflict resolution and employee coaching and counseling.
- Ability to work mornings, weekends, nights, and holidays as needed.
Responsibilities
- Lead, coach, and inspire the team to deliver the best customer experience and help team members feel included and supported.
- Train the team and implement Nike Service Principles while representing Nike’s brand, culture of sport, and community.
- Lead a team that keeps store functions running smoothly.
- Attract, assess, and onboard future teammates to ensure the store is staffed.
- Equip store employees with the tools they need for their day-to-day responsibilities.
- Lead the store team and business results and critical metrics, including budgeting, planning, customer service, sales, and people leadership and management.
- Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
- Use retail expertise to drive store growth strategies and build community partnerships.
Benefits
- Employee discounts
- Healthcare
- Paid time off
- Education programs to develop and advance your career
- Medical, dental, and vision insurance
- Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
- 401(k) plan
- CERA
- Employee Assistance Program
- Mental and emotional health support
- Financial coaching and education
- Child development support and caregiving benefits starting on the day hired
- Accrued paid time off and holiday pay
- Employee Stock Purchase Plan with the opportunity to buy Nike stock at a discount
- No-cost Optum Employee Assistance Program support for the employee and family
- Discounts for the employee and family from Nike, Converse, and Jordan, up to 50% off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
