Retail Department Manager - Nike Silver Spring

NIKE • Silver Spring, MD

12h • Onsite

About The Position

The Retail Department Manager, referred to as a Coach, leads and supports a store team in a high-volume, fast-paced Nike retail environment. The role focuses on delivering strong customer service, training the team to apply Nike’s Service Principles, and representing Nike’s culture, brand, colleagues, customers, and community. The manager leads, coaches, and inspires team members to create positive customer experiences and an inclusive, supportive workplace. The role also uses retail expertise to implement store growth strategies and develop community partnerships.

The manager oversees staffing and onboarding, equips employees to carry out their responsibilities, and leads store business results and key metrics, including budgeting, planning, customer service, sales, and people leadership. The role manages products throughout their life cycle, from the stockroom to visual merchandising and the sales floor. The position is full-time, 34–40 hours per week, and includes nights and weekends; mornings and holidays may also be needed.

Requirements

• Three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Demonstrated ability to recruit, build, and lead high-performing teams.
• Proficiency in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
• Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

• Lead, coach, and inspire the team to deliver a strong customer experience and maintain an inclusive, supportive environment.
• Train the team and implement Nike’s Service Principles while representing Nike’s brand and culture.
• Lead store functions and business results, including budgeting, planning, customer service, sales, people leadership, and management metrics.
• Attract, assess, and onboard new team members to ensure the store is staffed.
• Equip store employees with the tools they need for their day-to-day responsibilities.
• Manage the product life cycle from the stockroom through visual merchandising and onto the sales floor.
• Use retail expertise to drive store growth strategies and build community partnerships.
• Use conflict-resolution tools and employee coaching and counseling.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Accounts and Flexible Spending Accounts after 12 months of continuous employment.
• 401(k) plan and CERA.
• Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits starting on the day of hire.
• Accrued paid time off and holiday pay.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan.
• Nike, Converse, and Jordan discounts for the employee and family, up to 50%.
• Education programs to support career development and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed