Retail Department Manager - Nike Silver Spring

Nike•Silver Spring, MD

2d•Onsite

About The Position

At the Nike Factory Store in Silver Spring, Maryland, the Department Manager—referred to as a Coach—is the face of NIKE and leads a team in a high-volume, fast-paced retail environment. The Coach guides customers, models customer service, and brings NIKE’s culture of sport and Service Principles to life. They train, lead, coach, and inspire team members, supporting an inclusive environment where employees feel encouraged and part of the team. The role uses retail expertise to drive store growth strategies, build community partnerships, and deliver strong customer experiences and business results. The Department Manager oversees staffing and onboarding, equips employees for their daily work, manages store performance and critical metrics, and oversees the product life cycle from the stockroom through visual merchandising and the sales floor. The position is full time, at 34–40 hours per week, including nights and weekends.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead a team to keep store functions running seamlessly.
Attract, assess, and onboard future teammates to ensure the store is staffed.
Provide store employees with the tools they need to succeed in their day-to-day responsibilities.
Lead the store team and business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Train and coach the team, implement Service Principles, and help ensure team members feel included and supported.
Guide customers in making decisions and deliver a strong customer experience.
Develop store growth strategies and create opportunities to build community partnerships.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Spending Accounts after 12 months of continuous employment.
401(k) Plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
No-cost Optum Employee Assistance Program support for employees and their families.
Discounts of up to 50% for employees and their families on Nike, Converse, and Jordan products.
Education programs to develop and advance careers.