Retail Department Coordinator, Cotswold

The TJX Companies, Inc.•Charlotte, NC

4d•$14 - $15•Onsite

About The Position

The Retail Department Coordinator promotes an excellent customer experience and oversees Associates at the front of the store. The coordinator ensures prompt, courteous service and promotes loyalty programs, leads by example through customer engagement, and helps maintain a clean and organized store. The role also supports daily front-end operations, Associate training, store priorities, safety, and shrink reduction.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and ways to personalize customer interactions while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.