Seasonal & Regular Retail Customer Service & Sales Floor Support - The Shops at Southlake Rack

Nordstrom•Southlake, TX

1d•$16 - $17•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy retail environment, collaborating to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience. Team members help keep the store clean and clutter-free and may work in different areas of the store to support customers, sales floors, and stockrooms. Roles are available in Seasonal Customer Service and Seasonal and Regular Sales departments; applicants can discuss their preferred role during the interview process. Sales and customer service duties include maintaining and replenishing the sales floor, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning merchandise to the sales floor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems, keeping selling floors and stockrooms organized, and providing general store support such as preparing special events, markdowns, backroom organization, and moving fixtures. The work requires frequent movement and physical handling of merchandise.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock Support and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Help keep the sales floor runway-ready by re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions, operate point-of-sale systems, bag items, and provide a friendly experience.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Sort and return clothing to the sales floor to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating fixtures.