Retail Customer Service & Sales Floor Support - Shops At Belmont Rack

Nordstrom•Lancaster, PA

8d•$16 - $16•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy retail environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. The role helps keep the store clean and clutter-free and may involve working in different store areas, including sales, customer service, stock, and fulfillment. Applicants can discuss their preferred area during the interview process. Sales and customer service work includes keeping the sales floor ready through merchandising and straightening, assisting customers with in-store, online, and mobile transactions, supporting fitting rooms, and organizing returned clothing. Team members also organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset protection standards, and promote Nordstrom Rewards. Stock support and fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders, using inventory management systems, maintaining organized sales floors and stockrooms, and supporting store operations and events. The position has substantial physical activity, including frequent handling and lifting of merchandise.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere and provide customers with a quick and easy experience.
Keep the store clean and clutter-free, including sales floors and stockrooms.
Keep the sales floor ready through re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with cashiering and transactions across in-store, online, and mobile platforms, including operating a point-of-sale system and bagging items.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Sort and return clothing to the sales floor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Use store technologies and adhere to operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Provide general store support, such as setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.