Retail Customer Service Representative – Entry Level

GEM • Richmond, VA

2h • Onsite

About The Position

Our team is hiring Retail Customer Service Representatives to support customer engagement, promotional activities, retail events, and community-based campaigns. No previous retail, customer service, sales, or marketing experience is required. We provide paid training, hands-on coaching, and ongoing support to help you learn the role and succeed. This opportunity is ideal for recent graduates, college graduates, career changers, retail and hospitality professionals, restaurant employees, and individuals looking for their first professional opportunity.

Requirements

• Friendly, outgoing, and comfortable speaking with customers
• Dependable and professional
• Motivated and willing to learn
• Positive and team-oriented
• Able to communicate clearly and listen effectively
• Comfortable working in a fast-paced, customer-facing environment
• Open to coaching and feedback

Nice To Haves

• Previous experience in retail, customer service, hospitality, restaurants, food service, sales, fundraising, events, or other public-facing positions can be helpful

Responsibilities

• Interact directly with customers in a friendly and professional manner
• Represent client brands and campaigns in retail and event environments
• Answer customer questions and provide helpful information
• Explain products, services, programs, and promotional offers
• Help customers understand available options and resources
• Create positive customer experiences through face-to-face interaction
• Assist with promotional activities, displays, and customer engagement areas
• Support retail events, community activities, and promotional campaigns
• Help maintain an organized and welcoming customer environment
• Work with team members to accomplish daily customer engagement goals
• Participate in team meetings, paid training, and professional development

Benefits

• Paid training
• Hands-on coaching and mentorship
• Entry-level opportunity
• Professional development
• Supportive team environment
• Customer service and retail experience
• Opportunities to learn new skills
• Opportunities for career growth and advancement
• No previous experience required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed