Retail Customer Service Associate Part Time
About The Position
The Retail Customer Service Associate is responsible for merchandise protection procedures, monitoring activity at club entrances and exits, and providing superior customer service to members. The role supports club policies, procedures, compliance, safety, and daily service standards while working collaboratively with other team members. The associate greets, assists, and thanks members; resolves concerns or escalates them to management when appropriate; and follows merchandise protection, shrink-alert, receipt-checking, and audit procedures. The position may also include working in other departments as needed. Regular, predictable, full attendance is an essential function of the job. The work is performed standing and moving about on hard surfaces, with occasional bending, pulling, reaching, stooping, climbing ladders or step stools, and lifting up to 30 pounds. The role involves exposure to indoor and outdoor temperatures. The stated starting pay is $16.25.
Requirements
- Strong interpersonal skills.
- Attention to detail.
- Ability to use a smart handheld device.
- Successful completion of required training and certification processes.
- Must have been employed with the company for at least 6 months.
- Must be at least 18 years old, except Indiana requires at least 19 and Delaware requires at least 21.
- Regular, predictable, full attendance.
Nice To Haves
- Basic math skills.
Responsibilities
- Deliver prompt, friendly, and professional member service, including greeting, assisting, and thanking members.
- Resolve member concerns courteously and in a timely manner, escalating issues to management when necessary.
- Follow merchandise protection procedures and shrink alert protocols; maintain the AP Alert Binder according to standards.
- Follow BEST procedures, cross-check merchandise against register receipts, verify high-dollar items, record discrepancies, and notify the front line to correct them.
- Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
- Inspect known repack articles to execute repack awareness guidelines.
- Monitor member and visitor traffic entering and exiting the club.
- Respond to Electronic Article Surveillance alarms according to established procedures.
- Maintain safety standards for members and team members.
- Inspect bags, backpacks, briefcases, and lunch boxes belonging to team members, members, and vendors as they leave the building.
- Process empty water jug return vouchers for members.
- Maintain club policies and procedures and support their application, compliance, and daily club standards.
- Work as part of a team, maintain a friendly and positive attitude, and perform other assigned duties, including work in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Three medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan with shares available at a 15% discount.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
