Retail Customer Service Associate Part Time

BJ's Wholesale Club • Dedham, MA

2d

About The Position

The Retail Customer Service Associate provides superior service to members while carrying out merchandise protection procedures and monitoring entrance and exit activity. The role supports club policies, procedures, and compliance; helps maintain a safe and positive environment; and works collaboratively to achieve daily club standards. The associate is expected to act honestly and respectfully, address or escalate member concerns, maintain a friendly attitude, and demonstrate reliable attendance.

Responsibilities include greeting and assisting members, applying merchandise-protection and shrink-alert procedures, checking receipts and high-value merchandise, auditing designated pickup and payment services, monitoring club traffic, responding to security alarms, and inspecting bags as people leave the building. The position may also involve working in other departments as needed and performing other assigned duties.

Requirements

• Strong interpersonal skills and attention to detail.
• Ability to use a smart handheld device.
• Successful completion of required training and certification processes.
• At least 6 months of employment with the company.
• At least 18 years of age, except in Indiana, where the minimum age is 19, and Delaware, where the minimum age is 21.

Nice To Haves

• Basic math skills.

Responsibilities

• Greet, assist, and thank members promptly and professionally.
• Resolve member concerns courteously and escalate issues to management when necessary.
• Follow merchandise protection procedures and shrink-alert protocols, and maintain the AP Alert Binder according to standards.
• Follow BEST procedures, including cross-checking merchandise against register receipts and verifying high-dollar-value items.
• Record register receipt discrepancies and notify the front line so they can be corrected promptly.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to ensure repack awareness guidelines are followed.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Follow club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily access to earned pay before payday; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member's household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ's common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed