Retail Customer Experience Coordinator

The TJX Companies, Inc.•Bozeman, MT

1d•$20 - $21•Onsite

About The Position

The Retail Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding service. The role includes training and mentoring Associates on front-end principles and personalized service; assigning registers, responding to point-of-sale coverage needs, and coordinating breaks; and addressing customer concerns promptly. The Coordinator helps ensure work is completed according to the store plan, communicates priorities and progress, gives and receives feedback, and partners with Management on training needs. The position also supports compliance with labor laws and company policies, credit and loyalty programs, shrink-reduction goals, and store safety. Other duties may be assigned. The position is at TJ Maxx Store 1318 in Bozeman, Montana. The starting pay range is USD $20.00–$20.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience. Benefits are subject to applicable plan terms and eligibility requirements.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive customer experience and model outstanding customer service.
Oversee front-of-store Associates to support prompt, courteous service and promotion of loyalty programs.
Maintain a clean and organized store and promote a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and personalized customer service, including loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize work as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.