Retail Customer Experience Coordinator

TJX•Spokane, WA

4d•$18 - $19•Onsite

About The Position

The Retail Customer Experience Coordinator is responsible for promoting an excellent customer experience at the front of the store. The role oversees a team of Associates, ensuring prompt and courteous customer service and promoting loyalty programs. The Coordinator leads by example by engaging with customers, maintaining a clean and organized store, and role-modeling outstanding service. The role also supports training, front-end coverage, task execution, safety, and shrink-reduction efforts.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and on personalizing the customer experience while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match, for those meeting service or hours requirements
Medical, dental, and vision coverage, for those meeting service or hours requirements
Health savings account (HSA), for those meeting service or hours requirements
Health care flexible spending account (FSA), for those meeting service or hours requirements
Life insurance, for those meeting service or hours requirements
Short- and long-term disability coverage, for those meeting service or hours requirements
Paid parental leave, for those meeting service or hours requirements
Paid holidays, vacation, and sick time, for those meeting service or hours requirements
Auto and home insurance discounts, for those meeting service or hours requirements
Scholarship program, for those meeting service or hours requirements
Adoption assistance, for those meeting service or hours requirements
Competitive salary and benefits package