RETAIL Customer Experience Coordinator

TJX•Houston, TX

6d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience at the front of a TJ Maxx store. The role oversees front-of-store Associates, ensuring prompt, courteous customer service and promotion of loyalty programs. The Coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding service. The position trains and mentors Associates on front-end principles and personalizing the customer experience. It coordinates register assignments, point-of-sale coverage, and Associate breaks; addresses customer concerns; helps ensure work follows the store plan; communicates priorities and progress; and partners with management on training needs. The Coordinator also supports credit and loyalty programs, shrink reduction, and store safety, while ensuring compliance with labor laws, policies, and procedures. Other duties may be assigned. The position is located at TJ Maxx Store 1439, 9726 Katy Freeway, Houston, Texas. Starting pay is $14.00 to $14.50 per hour, with actual starting pay determined by relevant skills, qualifications, and experience. Benefits are subject to applicable plan terms and, for some benefits, service or hours requirements.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively as a team player with peers and supervisors.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage with customers, maintain a clean and organized store, and model outstanding customer service.
Promote a positive internal and external customer experience and a culture of honesty and integrity; maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly to ensure a positive customer experience.
Ensure Associates complete tasks and activities according to the store plan, prioritizing work as needed.
Communicate priorities accurately and effectively with management and Associates and provide progress updates.
Give and receive recognition and constructive feedback.
Partner with management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.