Retail Customer Experience Coordinator

TJX•Lake Worth, TX

10d•Onsite

About The Position

The Retail Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs. The Coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The position creates a positive internal and external customer experience, supports Associate training and mentoring, coordinates front-end coverage and breaks, responds to customer concerns, and helps ensure tasks are completed according to the store plan. It also supports compliance with labor laws and company policies, store shrink-reduction goals, and safety awareness. Other duties may be assigned. The position is at Marshalls Store 0343 in Lake Worth, Texas, at 6042 Azle Ave. The starting pay range is USD $14.00 to $14.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and ensure prompt, courteous customer service at the front of the store.
Lead by example by engaging with customers and maintaining a clean and organized store.
Model outstanding customer service and promote a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback.
Partner with Management to identify Associate training needs and increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match, for those meeting service or hours requirements
Medical, dental, and vision coverage, for those meeting service or hours requirements
Health savings account (HSA), for those meeting service or hours requirements
Health care flexible spending account (FSA), for those meeting service or hours requirements
Life insurance, for those meeting service or hours requirements
Short- and long-term disability coverage, for those meeting service or hours requirements
Paid parental leave, for those meeting service or hours requirements
Paid holidays, vacation, and sick leave, for those meeting service or hours requirements
Auto and home insurance discounts, for those meeting service or hours requirements
Scholarship program, for those meeting service or hours requirements
Adoption assistance, for those meeting service or hours requirements
Competitive salary and benefits package