Retail Customer Experience Coordinator

The TJX Companies, Inc.•Brookhaven, MS

3d•$14 - $14•Onsite

About The Position

The Retail Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example through customer engagement, helps maintain a clean and organized store, and models outstanding customer service. The role includes training and mentoring Associates on front-end principles and personalized service; assigning registers, supporting point-of-sale coverage, and coordinating breaks; addressing customer concerns; and ensuring Associates complete tasks according to the store plan. The Coordinator communicates priorities and progress with management and Associates, partners with management on training needs, and supports compliance with labor laws, policies, and procedures. The role also promotes credit and loyalty programs, contributes to shrink-reduction efforts, promotes safety, and performs other duties as assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Maintain a clean and organized store.
Perform other duties as assigned.