Retail Customer Experience Coordinator

TJX•Newnan, GA

1d•Onsite

About The Position

The Retail Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, outstanding service, and maintaining a clean and organized store. It also supports effective front-end operations by coordinating registers, coverage, and breaks; coaching and mentoring Associates; responding to customer concerns; and working with management to prioritize tasks, training, and store goals. The position promotes honesty, integrity, safety, and adherence to labor laws and company policies. It supports shrink reduction goals and promotes credit and loyalty programs. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Works effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage and interact with customers and maintain a clean, organized store.
Train, mentor, and coach Associates on front-end principles, customer experience, and loyalty programs.
Assign registers, address POS coverage needs, and coordinate Associate breaks.
Promptly address customer concerns and issues.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
For Associates meeting service or hours requirements: 401(k) match
For Associates meeting service or hours requirements: medical, dental, and vision coverage
For Associates meeting service or hours requirements: health savings account (HSA)
For Associates meeting service or hours requirements: health care flexible spending account (FSA)
For Associates meeting service or hours requirements: life insurance
For Associates meeting service or hours requirements: short- and long-term disability
For Associates meeting service or hours requirements: paid parental leave
For Associates meeting service or hours requirements: paid holidays, vacation, and sick time
For Associates meeting service or hours requirements: auto and home insurance discounts
For Associates meeting service or hours requirements: scholarship program
For Associates meeting service or hours requirements: adoption assistance