Retail Customer Experience Coordinator

TJX • Bozeman, MT

12d • Onsite

About The Position

The Retail Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example through customer engagement, maintains a clean and organized store, and models outstanding service. This role trains and mentors Associates on front-end principles, supports register and point-of-sale coverage, coordinates breaks, addresses customer concerns, and helps ensure tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, gives and receives feedback, partners with Management on training needs, and supports compliance, credit and loyalty programs, shrink reduction, and store safety. Other duties may be assigned.

The position is at TJ Maxx Store 1318 in Bozeman, Montana. The starting pay range is USD $20.00 to $20.50 per hour. Actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively with peers and supervisors as a team player.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and model outstanding customer service.
• Oversee Associates at the front of the store, ensuring prompt, courteous service and promoting loyalty programs.
• Engage and interact with customers and maintain a clean, organized store.
• Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and prioritize work as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for Associates meeting service or hours requirements
• Medical, dental, and vision coverage for Associates meeting service or hours requirements
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed