About The Position
As a Customer Experience Colleague at Macy’s, you will create personalized shopping experiences by engaging with customers in-store and online, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to recommend products and use digital tools to enhance the customer journey. You will work across departments and build client relationships using outreach tools such as My Client and social media. You will collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. The role also supports store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to handle electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience is preferred.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, ability to work independently, and strong teamwork.
Responsibilities
- Engage customers across in-store and online touchpoints and create personalized shopping experiences.
- Make tailored product recommendations using knowledge of fashion, fit, and function.
- Drive cross-category sales and work toward daily sales goals.
- Build customer relationships through outreach tools such as My Client and social media.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Collaborate with colleagues, store leaders, and brand partners to identify opportunities and resolve challenges.
- Keep the sales floor and fitting rooms clean, organized, and shoppable; update signs and pricing and support merchandise moves.
- Support event execution, merchandise setup, and opening and closing procedures.
- Use digital tools and electronic devices to support the customer journey and process register transactions.
- Maintain attendance and punctuality, and work scheduled weekend shifts.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
