Retail Customer Experience Associate, Poughkeepsie Galleria - Full Time
About The Position
As a Customer Experience Colleague, you create exceptional, personalized shopping experiences for customers by engaging with them in-store and online, prioritizing satisfaction, and driving cross-category sales. You use your knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role involves working across different departments and transitioning between multiple areas during the day. You build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You also support store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures. Success calls for a positive, adaptable attitude, strong communication, and a commitment to high-caliber service. Daily activities include preparing the sales floor, learning about goals, new arrivals, top-selling products, trends, and promotions; greeting and engaging customers; maintaining sales-floor and fitting-room readiness; updating signs and pricing; supporting merchandise moves; promoting loyalty benefits; and working collaboratively to achieve sales and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Engage customers across in-store and online touchpoints and provide personalized service.
- Make tailored product recommendations using knowledge of fashion, fit, and function.
- Drive cross-category sales, meet daily sales goals, and support overall business goals.
- Build client relationships through outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities and resolve challenges.
- Prepare and maintain the sales floor, including recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Share loyalty program benefits and help customers complete their shopping experience.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
