Retail Custom Framer

Michaels•Strongsville, OH

2d•Onsite

About The Position

The Retail Custom Framer builds customer relationships by creating memorable custom framing solutions and helping customers find products in the store. The role supports sales and production results, completes framing orders to a high quality and on time, maintains the ready-made frame department and assigned areas, and helps keep the store safe, clean, well-merchandised, and in stock. The position also supports customer service, store operations, and company policies and procedures. The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. The role may include outdoor work retrieving carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The stated base pay range is $13.25–$15.60, and the position may be eligible for overtime compensation under applicable laws.

Requirements

Basic computer skills.
Basic measuring skills.
Ability to operate framing equipment and a glass cutter.
Ability to perform regular bending, lifting, carrying, reaching, and stretching.
Ability to move throughout the store and remain standing for long periods.
Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

Retail experience.
Experience selling products and/or services to customers.

Responsibilities

Adhere to Standard Operating Procedures and company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Use Elevated ABC and personal design skills to build customer relationships and create custom framing solutions.
Deliver sales and production results.
Complete framing orders with a high degree of quality and on time.
Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
Provide friendly customer service and help customers locate products and find solutions.
Maintain a well-merchandised, in-stock, safe, clean, and clutter-free store environment.
Support shrink and safety programs.
Interact with others respectfully, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Participate in truck unloading and stocking processes, following truck standards and completing them within budget.
Operate the cash register and handle cash according to standards.
Assist with omnichannel processes.
Perform other duties as assigned.