Retail Custom Framer

Michaels Stores • Newington, CT

4d • Onsite

About The Position

The Retail Custom Framer builds customer relationships by creating memorable custom framing solutions and helping customers find products in the store. The role delivers sales and production results while completing framing orders with a high degree of quality and on time. It also supports store presentation, replenishment, customer service, cash handling, safety, and loss-prevention activities.

The position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. The role may include outdoor work retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Physical requirements include regular bending, lifting, carrying, reaching, and stretching; moving throughout the store; standing for long periods; lifting heavy boxes and frames; and reaching high shelves using a ladder or similar equipment. Reasonable accommodations may be available through an interactive process.

Requirements

• Basic computer skills.
• Basic measuring skills.
• Ability to operate framing equipment and a glass cutter.
• Ability to meet the physical requirements of the role, including bending, lifting, carrying, reaching, stretching, standing for long periods, moving throughout the store, lifting heavy boxes and frames, and accessing high shelves by ladder or similar equipment.
• Satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

• Retail experience.
• Experience selling products and/or services to customers.

Responsibilities

• Follow Standard Operating Procedures and company programs, policies, and standards to support compliance with applicable laws and requirements.
• Build relationships with customers and create custom framing solutions using the Elevated ABC Deliver approach.
• Deliver sales and production results.
• Complete framing orders to a high standard of quality and on time.
• Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
• Provide friendly customer service, help customers locate products, and offer solutions.
• Maintain a well-merchandised, in-stock store and a safe, clean, clutter-free environment.
• Support shrink and safety programs.
• Interact with others in an accepting and respectful manner, maintain a positive attitude in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking, ensuring truck standards are followed and work is completed within budget.
• Operate the cash register and handle cash according to standards.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed