Retail Coordinator

TJX•Green Bay, WI

13d•Onsite

About The Position

The Retail Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on frontline execution and register transactions, while adhering to company policies and procedures and fostering a welcoming, valued, and engaged environment. The Coordinator may work in multiple areas of the store as needed.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with or without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register and handle money.
Able to handle confidential information with discretion.

Nice To Haves

Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on policies, procedures, and frontline execution.
Recognize and provide constructive feedback on cashier performance.
Maintain and monitor cash controls, including the change fund.
Adhere to labor laws and meal and break period policies.
Assign registers and coordinate breaks to ensure coverage at the frontline and sales floor.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to company directives.
Maintain merchandising standards within the queue line.
Follow operational, merchandise, and loss prevention policies and procedures, including merchandise ticketing, EAS tagging where applicable, and coding standards.
Ensure proper and timely handling of damages and Mark out of Stock.
Promote a safe environment and report safety hazards.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates meeting service or hours requirements
Medical, dental, and vision insurance for Associates meeting service or hours requirements
Health savings account (HSA) for eligible Associates
Health care flexible spending account (FSA) for eligible Associates
Life insurance for eligible Associates
Short- and long-term disability for eligible Associates
Paid parental leave for eligible Associates
Paid holidays, vacation, and sick time for eligible Associates
Auto and home insurance discounts
Scholarship program
Adoption assistance