Retail Coordinator

TJX•Kansas City, KS

2d•Onsite

About The Position

The Retail Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs while leading by example through customer engagement and maintaining a clean, organized store. The Coordinator trains and mentors Associates, supports front-end operations and register coverage, coordinates breaks, addresses customer concerns, and works with management to prioritize store tasks and training needs. The position also supports shrink reduction, safety, and compliance with labor laws, policies, and procedures.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Promote an excellent customer experience and role-model outstanding customer service.
Oversee front-of-store Associates and ensure prompt, courteous service and promotion of loyalty programs.
Engage and interact with customers and maintain a clean, organized store.
Promote a positive internal and external customer experience and a culture of honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer interactions and promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize work as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefits
401(k) with Associate contributions
Child care and cell phone discounts
Pet and legal insurance
Credit union
Referral bonuses
For those meeting service or hours requirements: 401(k) match
For those meeting service or hours requirements: medical, dental, and vision coverage
For those meeting service or hours requirements: health savings account (HSA)
For those meeting service or hours requirements: health care flexible spending account (FSA)
For those meeting service or hours requirements: life insurance
For those meeting service or hours requirements: short- and long-term disability
For those meeting service or hours requirements: paid parental leave
For those meeting service or hours requirements: paid holidays, vacation, and sick time
For those meeting service or hours requirements: auto and home insurance discounts
For those meeting service or hours requirements: scholarship program
For those meeting service or hours requirements: adoption assistance
Competitive salary and benefits package