Retail coordinator

The TJX Companies, Inc.•Paducah, KY

2d•$15 - $15•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers predominantly perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role models exceptional customer service and requires open availability, including nights and weekends. Responsibilities include creating positive internal and external customer experiences; promoting honesty, integrity, and confidentiality; acting as Manager on Duty in accordance with company policy and procedure; ensuring the team completes tasks according to the store plan; addressing immediate customer service issues; maintaining appropriate Associate coverage; and ensuring operational and opening/closing procedures are followed. The role communicates priorities and progress to management and Associates, provides and receives feedback, recognition, and coaching, partners with Management on training needs, and ensures adherence to labor laws and company policies. It also promotes credit and loyalty programs, supports shrink reduction, and promotes workplace safety. Other duties may be assigned.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty while adhering to company policy and procedure.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates adhere to operational procedures.
Ensure opening and closing procedures are carried out according to company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.