Retail Coordinator

TJX•Cody, WY

14h•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate based on store needs, predominantly performing Coordinator duties and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends. The role models exceptional customer service, supports store operations and team performance, and helps maintain a safe, honest, and positive store environment.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
One year of retail experience.
Six months of leadership experience.

Responsibilities

Model exceptional customer service and create a positive experience for internal and external customers.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policies and procedures.
Ensure the store team performs tasks in accordance with the store plan and reprioritize as needed.
Address immediate customer service issues, provide appropriate coaching, and use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and execute opening and closing procedures according to company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and receive recognition and constructive feedback; provide Associate feedback, recognition, and coaching.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.