Retail Coordinator

The TJX Companies, Inc.•Cody, WY

2d•$16 - $16•Onsite

About The Position

The Retail Coordinator role is an elevated extension of the Coordinator role. Team members alternate based on store needs, primarily performing Coordinator duties and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role models exceptional customer service and helps create positive experiences for customers and Associates. Key Carrier responsibilities require open availability, including nights and weekends.

Requirements

Able to work a flexible schedule, including nights and weekends.
Able to work effectively with peers and supervisors as a team player.
Able to respond appropriately to changes in direction and unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively across multiple people and tasks.
Able to act quickly under challenging circumstances.
Able to multitask.
Superior communication and organizational skills, with attention to detail.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedures.
Ensure the store team completes tasks and activities according to the store plan, prioritizing work as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are carried out according to company guidelines.
Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
Give and accept recognition and constructive feedback.
Provide Associates with feedback, recognition, and coaching.
Partner with Management on Associate training needs to improve effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.