Rugs, Concord Sunvalley - Full Time

Macy's•Concord, CA

19h•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. You work toward sales goals, promote protection plans, manage return rates, encourage participation in the loyalty program, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. By keeping current with product training, digital tools, and vendor resources, you provide guidance and respond to customer questions. You also maintain contact with customers during the pre- and post-delivery process and help resolve issues to support customer satisfaction. Daily work includes preparing and maintaining the sales floor, learning about products and promotions, engaging customers, updating signs and pricing, supporting merchandise moves, and following up with clients. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to perform the stated physical requirements, including talking, lifting, moving, standing, reaching, and using computers and other technology.

Responsibilities

Create exceptional shopping experiences and build lasting customer relationships through personalized service and product knowledge.
Help customers identify furniture solutions that suit their lifestyles and needs.
Work toward sales goals, client goals, and protection plan goals.
Promote protection plans and the customer loyalty program, and encourage customers to open credit accounts.
Manage return rates and support inventory and fulfillment activities in the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product information, training, trends, and promotions through digital tools and vendor resources.
Maintain contact with customers before and after delivery and resolve issues to support satisfaction.
Help keep the sales floor clean, organized, and shoppable by recovering the floor, updating signs and pricing, and supporting merchandise moves.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice