Rugs, Concord Sunvalley - Full Time

Macy's•Concord, CA

1d•$18 - $24

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that suit their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging loyalty-program engagement, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training through digital tools and vendor resources, provide expert guidance, and address customer questions and concerns. You also maintain contact with customers before and after delivery and resolve issues to support their satisfaction. Selling colleagues prepare the sales floor, review goals and product information, engage customers, maintain displays and pricing, support merchandise moves, share loyalty benefits, and collaborate with teammates. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, with hours depending on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work toward daily sales goals, client goals, and protection-plan goals.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, eager to start a new venture, and adaptable to changing priorities; able to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional shopping experiences and build lasting customer relationships through personalized service and product knowledge.
Help customers select furniture solutions that fit their lifestyles and needs.
Achieve sales goals and meet client and protection-plan goals.
Promote protection plans, manage return rates, and encourage participation in the loyalty program.
Support inventory and fulfillment activities in the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, top-selling items, trends, and promotions.
Follow up with customers before and after delivery and resolve issues to ensure satisfaction.
Keep the sales floor clean, organized, and shoppable by recovering the floor, updating signs and pricing, and supporting merchandise moves.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with colleagues to serve customers and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice