Rugs, State Street - Full Time

Macy's•Chicago, IL

1d•$17 - $23•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. You are responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging participation in the loyalty program. You also support department inventory and fulfillment activities and use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training using digital tools and vendor resources, provide knowledgeable guidance, and address customer questions and concerns. Your service continues beyond the sale through customer contact during delivery and resolution of delivery-related issues. Daily work includes preparing the sales floor, reviewing goals and product and promotion information, engaging and following up with customers, maintaining a clean and shoppable department, recovering merchandise, updating signs and prices, and supporting merchandise moves. Colleagues share loyalty benefits, ensure customers have what they need, and collaborate with one another to deliver strong customer and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. All schedules include weekend shifts, with hours depending on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create personalized customer experiences and build lasting customer relationships in the Furniture department.
Demonstrate product knowledge and help customers select furniture solutions that meet their needs and lifestyles.
Achieve sales goals and work toward Client and Protection Plan goals.
Promote protection plans, manage return rates, and encourage customer engagement with the loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, and merchandise moves within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay informed about products, new arrivals, sales trends, and promotions using digital tools and vendor resources.
Maintain contact with customers during pre- and post-delivery and resolve issues to support satisfaction.
Prepare and maintain a clean, organized, shoppable sales floor, including recovering merchandise and updating signs and pricing.
Collaborate with colleagues to serve customers and communities and contribute to individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice