Rugs, State Street - Full Time

Macy's•Chicago, IL

15h•Onsite

About The Position

The Retail Commission Sales Associate, also known as a Furniture Sales or Big Ticket Colleague, creates exceptional shopping experiences in Macy’s Furniture department. The associate builds customer relationships through personalized service and product knowledge, helps customers find furniture solutions, and works toward sales goals while promoting protection plans and loyalty programs. The role also supports inventory and fulfillment activities. Associates use technology to help customers visualize purchases, compare products, and place orders. They keep current on product information through training and vendor resources, answer customer questions, and stay in contact with customers before and after delivery to support a positive delivery experience and resolve issues. The position includes preparing and maintaining the sales floor, reviewing goals and product information, assisting customers, following up with clients, and supporting merchandise moves, signage, and pricing. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges, including client and protection plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to perform frequent computer and technology use, including handheld equipment and cash register transactions.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized service and product guidance to help customers find furniture solutions suited to their needs and lifestyles.
Build customer relationships and follow up to support satisfaction and repeat visits.
Achieve sales goals and promote protection plans and the customer loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, and merchandise moves within the department.
Use technology to help customers visualize purchases, compare products, and place orders.
Stay current on product information, training, vendor resources, trends, and promotions.
Maintain customer contact before and after delivery and address delivery-related concerns.
Keep the sales floor clean, organized, recovered, and shoppable; update signs and pricing as needed.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.