Rugs, Monterey Del Monte Center - Full Time

Macy's•Monterey, CA

1d•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers choose furniture solutions that fit their needs and lifestyles. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging participation in the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product information through digital tools and vendor resources, answer customer questions, and follow up throughout the delivery process to help resolve issues and ensure satisfaction. You also help maintain a clean, organized, shoppable sales floor, stay informed about products and promotions, and collaborate with colleagues to serve customers and meet store goals. This is a full-time role. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and availability for days, evenings, weekends, and holidays is required. Hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales challenges and client and protection-plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to perform the position’s physical requirements, including talking, lifting, constant moving, standing, reaching, and standing for at least two consecutive hours.
Ability to lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and expert product guidance in the Furniture department.
Build customer relationships and follow up with customers to support satisfaction and repeat business.
Achieve sales goals, including client and protection-plan goals.
Promote protection plans and manage return rates.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, top-selling items, trends, and promotions using digital tools and vendor resources.
Maintain contact with customers before and after delivery and help resolve delivery-related issues.
Support inventory, fulfillment activities, and merchandise moves within the department.
Keep the sales floor clean, organized, and shoppable by recovering the floor and updating signs and pricing.
Collaborate with teammates to serve customers and achieve individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice