Rugs, Monterey Del Monte Center - Part Time

Macy's•Monterey, CA

1d•$17 - $23•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service, product knowledge, and guidance in finding furniture solutions suited to customers’ lifestyles and needs. You are responsible for achieving sales goals, promoting protection plans, managing return rates, encouraging loyalty program engagement, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You keep current on product training through digital tools and vendor resources, answer customer questions, and maintain contact through the delivery process to help resolve issues and ensure satisfaction. The role involves preparing and maintaining a clean, organized, shoppable sales floor; learning about new products, sales goals, trends, and promotions; engaging customers and following up with clients; updating signs and pricing; supporting merchandise moves; and sharing loyalty benefits. Colleagues collaborate with one another and work to achieve individual and store results. The position is part-time. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules dependent on business needs and colleague availability. All schedules include weekend shifts. Flexible availability, including days, evenings, weekends, and holidays, is required.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work toward daily sales goals, Client goals, and Protection Plan goals.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and product guidance in the Furniture department.
Build customer relationships and follow up to ensure customer satisfaction.
Achieve sales goals and meet Client and Protection Plan goals.
Promote protection plans and the loyalty program, and encourage customers to open credit accounts.
Support inventory and fulfillment activities.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, trends, and promotions using digital tools and vendor resources.
Maintain contact with customers before and after delivery and help resolve delivery-related issues.
Keep the sales floor clean, organized, and shoppable by recovering the floor, updating signs and pricing, and supporting merchandise moves.
Collaborate with colleagues to support customers and achieve individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice