Rugs, Cherry Creek - Full Time

Macy's•Denver, CO

20h•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in Macy’s Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that fit their lifestyles and needs. You work toward sales goals, promote protection plans and the loyalty program, manage return rates, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You keep current with product training through digital tools and vendor resources, answer customer questions, and maintain contact before and after delivery to help resolve issues and ensure customer satisfaction. You help prepare and maintain the sales floor by greeting customers and colleagues, reviewing goals and product information, recovering merchandise, updating signs and pricing, and assisting with merchandise moves. You collaborate with teammates to serve customers and communities, take pride in your work, and learn from colleagues to support individual and store results. This is a full-time role. Colleagues are typically scheduled to work 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. Availability is needed for days, evenings, weekends, and holidays, with regular attendance and punctuality.

Requirements

1–2 years of related experience is required.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals, including client and protection plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices.
Ability to perform the physical requirements of the role, including talking, lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and build lasting customer relationships.
Demonstrate product knowledge and help customers select furniture solutions.
Work toward sales goals and promote protection plans and the loyalty program.
Manage return rates and support inventory and fulfillment activities within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, top-selling items, trends, and promotions.
Maintain contact with customers during pre- and post-delivery and help resolve delivery issues.
Prepare and maintain a clean, organized, shoppable sales floor by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with colleagues to support customers, store results, and the broader community.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.