Rugs, Cherry Creek - Full Time

Macy's•Denver, CO

1d•$19 - $25

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships by providing personalized service, demonstrating product knowledge, and helping customers find furniture solutions suited to their lifestyles and needs. The role is responsible for achieving sales goals, promoting protection plans, managing return rates, encouraging participation in the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. By staying current on product training through digital tools and vendor resources, you provide expert guidance and address customer questions and concerns. You also maintain contact with customers during the delivery process and resolve issues to support satisfaction. Daily work includes preparing and maintaining a clean, organized, shoppable sales floor; learning about new arrivals, popular products, trends, and promotions; engaging customers and following up with clients; recovering the floor, updating signs and pricing, and supporting merchandise moves; and sharing loyalty program benefits. Colleagues collaborate with one another and strive to improve individual and store results. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability for days, evenings, weekends, and holidays is required. The position involves talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. It requires standing for at least two consecutive hours and lifting at least 25 pounds. The role also requires close vision, color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move frequently, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional shopping experiences in the Furniture department through personalized service and product knowledge.
Build customer relationships and help customers select furniture solutions suited to their lifestyles and needs.
Achieve sales goals and meet client and protection plan goals.
Promote protection plans, manage return rates, encourage loyalty program engagement, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory and fulfillment activities in the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, top-selling products, trends, and promotions through digital tools and vendor resources.
Address customer questions and concerns and provide expert product guidance.
Maintain contact with customers throughout the pre- and post-delivery process and resolve delivery issues.
Keep the sales floor clean, organized, recovered, and shoppable; update signs and pricing and support merchandise moves.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice