Rugs, Southland - MI - Full Time

Macy's•Taylor, MI

23h•$15 - $21•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that meet their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging loyalty-program engagement, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products, and keep current on product training through digital tools and vendor resources. You also maintain contact with customers through delivery and resolve issues to support satisfaction. Daily work includes preparing and maintaining a clean, organized, shoppable sales floor; reviewing goals, products, trends, and promotions; welcoming and assisting customers; following up to maintain customer satisfaction; updating signs and pricing; supporting merchandise moves; sharing loyalty-program benefits; and collaborating with colleagues. Full-time colleagues are typically scheduled for 30 or more hours weekly, and all schedules include weekend shifts. Hours depend on business needs and colleague availability. The role requires regular attendance and punctuality, flexible availability for days, evenings, weekends, and holidays, and the ability to communicate effectively, use electronic devices, and work independently and collaboratively. It requires 1–2 years of related experience. Physical requirements include talking, lifting, standing, moving, reaching, stooping, kneeling, crouching, climbing ladders, and using computers and other technology. The role also requires close vision, color vision, depth perception, and focus adjustment.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals, client goals, and protection-plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.

Responsibilities

Create personalized customer experiences and build lasting customer relationships in the Furniture department.
Help customers identify furniture solutions suited to their needs and lifestyles through product knowledge and guidance.
Achieve sales goals, promote protection plans, manage return rates, and encourage loyalty-program engagement.
Support department inventory and fulfillment activities.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay informed about products, training, trends, and promotions using digital tools and vendor resources.
Maintain contact with customers before and after delivery and resolve delivery-related issues.
Prepare and maintain a clean, organized, and shoppable sales floor, including recovering merchandise, updating signs and pricing, and supporting merchandise moves.
Welcome customers, follow up to support satisfaction, share loyalty-program benefits, and thank customers.
Collaborate with colleagues and contribute to individual and store results.
Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice