Seasonal Retail Commission Sales Associate - Fine Jewelry, Patrick Henry
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and maintaining the security, accuracy, organization, and presentation of merchandise. You collaborate with your team to meet sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging and assisting customers, maintaining stock and pricing, and promoting loyalty benefits. Colleagues are expected to support one another, improve continuously, and contribute to individual and store results.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge about precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select merchandise.
- Build client relationships through consultative selling, hospitality, and active use of clienteling tools and programs.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and protection-plan programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital shopping tools to support transactions and improve the shopping experience.
- Support inventory, fulfillment, merchandise processing, storage, replenishment, and merchandise moves.
- Maintain accurate stock presentation, signs, pricing, organization, and a clean, shoppable sales floor.
- Protect merchandise and comply with asset protection requirements.
- Participate in sales events, vendor training, and ongoing product education.
- Collaborate with colleagues to support customers, special events, and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
