Seasonal Retail Commission Sales Associate - Fine Jewelry, White Marsh

Macy's•Nottingham, MD

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them choose products suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals, learn about new arrivals, top sellers, trends, and promotions, and engage customers with friendly, personalized service. They maintain an organized, shoppable space through proper processing, presentation, storage, replenishment, signage and pricing updates, and merchandise moves. They share loyalty program benefits and aim to provide a complete, positive customer experience. Schedules include weekend shifts; availability needs include days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. Full-time colleagues typically work 30 or more hours per week; part-time colleagues typically work 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers to process transactions.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move constantly, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide exceptional, welcoming customer service and personalized product recommendations in the Fine Jewelry and Watch Complex.
Educate customers about fine craftsmanship, precious metals, gemstones, luxury brands, and products suited to their needs and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and protection programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and enhance the customer experience.
Support inventory, fulfillment, stock processing, presentation, organization, storage, replenishment, signage and pricing updates, and merchandise moves.
Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
Participate in vendor training, sales events, special events, and ongoing product education.
Collaborate with teammates to achieve individual and store results and uphold operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice