Seasonal Retail Commission Sales Associate - Fine Jewelry, White Marsh

Macy's•White Marsh, MD

1d•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and helping with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and operational excellence. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, assisting customers, processing and replenishing merchandise, updating signs and pricing, and supporting merchandise moves. Colleagues promote loyalty benefits, provide attentive service, and work together to improve customer and store results. The role requires flexible availability, including days, evenings, weekends, and holidays; schedules include weekend shifts and vary with business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to achieve sales goals and support stock presentation, replenishment, and asset protection compliance.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and help them select jewelry and watches suited to their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and explain customer benefits.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
Update signs and pricing and support merchandise moves.
Maintain merchandise security, accuracy, asset protection, and an organized, shoppable sales floor.
Participate in sales events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Collaborate with teammates to support special events and operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice