Seasonal Retail Commission Sales Associate - Fine Jewelry, Pearland

Macy's•Pearland, TX

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence in the department. Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. They engage customers, maintain organized and shoppable merchandise areas, process and replenish stock, update signs and pricing, and support merchandise moves. They promote loyalty benefits, provide attentive service through checkout, and collaborate with colleagues to improve customer and store results. The role requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. The position involves talking, lifting, moving, standing, reaching, and using computers and other technology. It requires standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, climbing ladders, and reaching above eye level. Close vision, color vision, depth perception, and focus adjustment are also required.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, handheld equipment, and digital tools effectively.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about fine craftsmanship, precious metals, gemstones, and luxury brands.
Build client relationships through consultative selling, hospitality, and use of clienteling tools.
Meet daily sales goals and achieve client and protection plan goals.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Promote loyalty and warranty programs.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Maintain merchandise security, accurate stock presentation, organization, and replenishment.
Support inventory, fulfillment, merchandise moves, and special events.
Prepare and maintain a clean, organized, and shoppable sales floor, including updating signs and pricing.
Participate in ongoing training, vendor education, and sales events.
Collaborate with teammates to achieve sales and operational goals.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.